Check-in and Check-out

Check-in time is any time after 4pm. If you have an overnight water park package, you may begin using the water park at 2pm on the day of check in. To receive water park wristbands, please check-in at the front desk of The Ingleside Hotel.

Check-out time is 11am. If you have an overnight water park package, you may continue to use the water park until park close the day of check-out.

Minimum Age to Check-in

The Ingleside Hotel requires an adult 18 years of age or older to check-in to a guest room.

Housekeeping Service

For guests staying fewer than 3 nights, fresh towels and amenities are available upon request. For guests staying 3 nights or more, Housekeeping Service will be provided on the 3rd day of the stay. The room must be vacated during service. If there is anything you need during your stay, please contact our Front Desk by dialing 0.

Advanced Deposit Policy

Some reservations require a deposit of the first night’s room and tax will be charged to your credit card at the time of booking.

Cancellation Policy

Reservations must be cancelled 24 hours prior to check-in (4pm) to avoid a penalty of one night’s room and tax.

Incidentals

Upon arrival we will authorize your credit card for $100.00 per night for incidentals or $200 per night in cash. The length of time for the charge to drop off your account will vary depending on your financial institution. In the event of damage to the property, your credit card on file or cash deposit will be charged/used to cover the expense. A $300 Cleaning fee will be charged for occupants who smoke in any guest room or on guest balconies.

Resort Fee

Guest rooms with water park access will be charged a $20 resort fee per night (plus tax). This charge includes complimentary pool towels, lifejackets and seasonal onsite activities.

Wristbands - Springs Water Park

Wristbands must be worn by everyone 24 months and older entering the water park. A replacement wristband will only be given if a guest exchanges their previous band. Any alterations to wristbands will render them void. For your safety, children under the age of 16 must be accompanied by an adult at all times in the park.

Quiet Hours

Quiet hours are between 11pm – 7am. Guests are expected to refrain from any excessive noise during quiet hours. Excessive noise may result in additional charges or removal from the property.

Hotel Access

Day pass guests are not allowed in the hotel. Day pass admission is for access to Springs Water Park only and must be purchased online.

Guest Room Capacity

Guests are required to observe the posted maximum capacity in guest rooms at all times. 4 people in a Premier Guest Room / 6 people in a Suite. Additional wristband cannot be added to guest rooms.